> For the complete documentation index, see [llms.txt](https://engyon.gitbook.io/engyon/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://engyon.gitbook.io/engyon/en/frequently-asked-questions/setup/resetting-a-user-and-restoring-mfa.md).
# Resetting a user and restoring MFA
Reset MFA for a client user or auditor via Options → Organisation.
When someone no longer has access to the authenticator app, you reset the MFA from that user's organisation. After that, the person can log in again and set up MFA.
### Client user
1. Go to Options → Organisation → clients.
2. Open the client the client user belongs to.
3. Open the users tab.
4. In the MFA column, click on the checkmark.
5. Click on Reset MFA.
You need Client admin for this on that client. client manager sees the MFA column, but no reset. Ask a colleague who is Client admin, or have yourself assigned that role.
### Auditor
1. Go to Options → Organisation → users.
2. In the MFA column, click on the checkmark.
3. Click on Reset MFA.
You need Admin for this on the audit firm.
{% hint style="info" %}
Only use this action when a user no longer has access to the existing MFA setting or gets stuck during login.
{% endhint %}